Client Support Process

Regent Education uses a comprehensive Client Support process to ensure a seamless experience for our clients.

While we believe our financial aid management solutions are second to none, we also believe in providing excellent customer support when a problem arises or a suggestion is made. Regent’s Client Support organization is responsible for interacting with clients using Regent Education software products in production. Client Support’s primary objective is to provide resolutions to reported issues as quickly as possible. Additionally, Client Support provides the ability for clients to provide product feedback and requests for enhancements to our products. Product feedback is highly valuable to Regent as it drives our product roadmap and assists Regent in the prioritization of new features and functions for our products.