Regent Launches New, Robust Customer Zone
Website
provides dynamic information and communication among Regent customers and
support staff
Frederick, Maryland, March 4, 2008 - Regent Education, the leading provider of
financial aid management software solutions for higher education
institutions, today announced the launch of the Regent Customer Zone.
The Regent Customer Zone is a secure, online
service exclusively for Regent customers that will enhance Regent’s
industry renowned customer service.
The Customer
Zone provides a single, online destination for communication and
information sharing between Regent and its customers.
It also provides a forum for customers to communicate with each
other to ask questions, share best practices, and create discussion
groups.
“As Regent continues to grow as a company, it is
important for us to stay focused on our customers,” said Michael
Peck, Regent’s Senior Vice President of Client Solutions. “The
Regent Customer Zone is just another way we maximize our connection with
our customers, as well as facilitate the creation of a customer
community.”
The Regent Customer Zone
includes an updated support ticket system that makes it quick and
efficient to request support and manage tickets.
The Customer Zone also provides an easily accessible history of
past support solutions. User forums allow
communication among Regent users by providing a space to discuss topics,
post tips and share best practices from their individual experiences. An
enhancement request section within the forum allows users to voice their
opinions by rating, voting on and discussing suggestions for improving
Regent’s products.
Regent delivers quarterly
product updates, as well as interim updates when needed due to changes in
state and/or federal regulations. As such, the
Regent Customer Zone provides a one stop place for IT and financial aid
staff to obtain and download Regent software updates at their convenience.
The Customer Zone also includes a training section that provides
“just in time” informational supplements for technical support
people, administrators and end users alike to learn more about the Regent
solution.
About
Regent
A recent 2008 CODiE Award Finalist for Best Postsecondary
Enterprise Solution, Regent Education is a leading provider of financial
aid management software solutions with more than 30 years of industry
experience. The company’s Web-based, easy-to-use solutions
interoperate with any established student information system. Regent
provides institutions with improved efficiencies, fewer errors and
enhanced services for students—equaling a positive return on
investment within the first year.
Regent’s
management solutions are designed and built by and for members of the
financial aid and enrollment management community.
Regent enables institutions to better craft and execute their
financial aid strategy. With the Student Self Service Portal, the company
also offers Twenty-first century access for students seeking financial aid
information anytime, anywhere, from any device, in any language. For more
information, visit: www.regenteducation.com.